Creating a Shopify Refund Policy (Free Template Included)


Ensuring your customers are satisfied with their purchase is crucial to the success of any eCommerce business, and Shopify is no exception. By adding a clear and concise Shopify refund policy to your store, you can set expectations for your customers and protect yourself from potential legal issues. But how do you add a Shopify refund policy? And how do you go about creating one?

To add a Shopify refund policy to your store, you’ll need to navigate to the ‘Policies’ section in your settings. You can use one of Shopify’s pre-made templates or create your own custom policy, but it’s important to have a good understanding of Shopify’s payment and refund processes. After writing or editing your policy, click ‘Save’ to take it live on your store.

This post will show you how to quickly and easily add a refund policy to your Shopify store. Read on for insights into the tips and tricks for creating a successful Shopify refund policy.

The Importance of a Refund Policy

A well-crafted refund policy is more than just a legal requirement for your Shopify store – it’s a cornerstone of good customer service and a key part of building trust with your customers. Here’s why a Shopify refund policy is so important:

1. A well-built refund policy builds customer trust: A clear and fair refund policy shows customers that you stand behind your products and are confident in their quality. It reassures customers that if they are not satisfied with their purchase, they have a recourse. This can build trust and make customers more comfortable making a purchase.

2. It sets clear expectations: A refund policy sets clear expectations for your customers. It tells them what they can expect if they are not satisfied with their purchase, how they can request a refund, and what conditions must be met. This can prevent misunderstandings and disputes down the line.

3. It protects your business: A well-written refund policy can protect your business from potential legal issues. It can ensure you comply with local laws and regulations regarding refunds and returns, and provide a defense in case of a dispute.

4. They can be a selling point: In today’s competitive eCommerce landscape, a good refund policy can actually be a selling point. Customers often compare refund policies when deciding where to shop, and a generous refund policy can attract customers and even lead to increased sales.

5. They can encourage repeat business: If a customer knows that they can easily return a product if they’re not satisfied, they’re more likely to make a purchase and come back in the future. A good refund policy can turn a one-time customer into a repeat customer.

In conclusion, a refund policy is not just a legal necessity, but a tool that can be used to build customer trust, set clear expectations, protect your business, and even drive sales. In the following sections, we’ll provide a template and guide you through creating a refund policy for your Shopify store.

Creating a Shopify refund policy

1. Log into your Shopify account

The first step in creating a Shopify refund policy is logging into your account. Here are the steps for logging into your Shopify account:

  1. Go to the Shopify website and click ‘Log in‘.
  2. Enter the email address you used to create your account.
  3. Enter your password.
  4. Follow the prompts to log in or reset your password if needed.
log into shopify

2. Access your stores’ policies settings

Once you have logged into your account, follow these steps:

  1. Go to the ‘Settings‘ tab on the left-hand side of the dashboard.
  2. From there, click on the ‘Policies‘ section. You’ll find a list of pre-made policy templates, including a refund policy.

3. Use the “Create from template” button or create your own refund policy template

A premade Shopify refund policy template is a quick and easy way to add a refund policy to your Shopify store. Here’s how to do that:

  • On the policies page, find the ‘Refund‘ section.
  • Click on “Create from template” in the Refund section.
  • A new template will be created by Shopify, which is customizable to suit your store.
create from template

4. Review your policy to avoid errors

After you’ve filled out the template, review your policy to ensure everything is correct. Here are a few tips for reviewing your policy:

  • Double-check the wording and language of your policy: ensure it’s straightforward to understand for customers.
  • Ensure your policy aligns with legal requirements or regulations in your industry or location.
  • Ensure your policy is updated with any recent changes in your store, such as new payment methods or shipping options.
shopify refund policy template

5. Save your policy and update it regularly

Once you have reviewed and edited your policy, click ‘Save‘ to make it live on your store. The policy will now be visible on the checkout page and any order confirmations.

Remember: It’s essential to review and update your Shopify refund policy regularly as needed. That ensures your customers have access to the most current and accurate information.

Common Mistakes in Refund Policies

Creating a refund policy for your Shopify store is a crucial step, but it’s also important to avoid common pitfalls that could lead to confusion or dissatisfaction among your customers. Here are some common mistakes to avoid when drafting your refund policy:

1. Using Complex Language: It’s important that your refund policy is easy to understand. Avoid using complex legal jargon or technical terms. Instead, use clear, straightforward language that your customers will understand.

2. Not Being Clear About Timelines: Your policy should clearly state the time frame within which customers can return a product for a refund. Whether it’s 30 days, 60 days, or another period, make sure this is clearly stated and easy to find in your policy.

3. Not Covering All Scenarios: Your refund policy should cover a variety of scenarios, such as what happens if a product is damaged, if it’s the wrong size, or if a customer simply changes their mind. It should also clearly state any conditions for a refund, such as the product being in its original packaging.

4. Hiding the Policy: Your refund policy should be easy for customers to find. Don’t hide it in small print or in a hard-to-find page on your website. Instead, make it easily accessible from your homepage and checkout page.

5. Not Updating the Policy: As your business grows and changes, your refund policy should evolve too. Make sure to regularly review and update your policy to ensure it remains relevant and compliant with any changes in laws or regulations.

6. Not Following Through: If your policy promises a hassle-free refund, make sure you follow through on that promise. Failing to honor your refund policy can lead to customer dissatisfaction and damage your reputation.

By avoiding these common mistakes, you can create a refund policy that is clear, fair, and beneficial to both your business and your customers.

Free template for a new Shopify Store

Creating a clear and comprehensive refund policy is a crucial step for any new Shopify store. A well-crafted policy can help set customer expectations, prevent potential legal issues, and contribute to overall customer satisfaction.

However, we understand that drafting a policy from scratch can be challenging, especially if you’re just starting out. That’s why we’ve created a basic Shopify refund policy template to get you started. This template covers the most common issues pertaining to refund policies and is designed to be easily adapted to your specific needs.

Remember, while this template provides a solid starting point, it’s important to tailor your Shopify refund policy to your store’s unique requirements and consult with a legal professional to ensure it complies with any relevant laws and regulations.

[Your Store Name] Refund Policy

At [Your Store Name], we strive to offer the best shopping experience, including fast and hassle-free returns. Please read the following terms regarding our refund and return policy.

1. Return Eligibility

Items must be returned within [30] days of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Non-Returnable Items

Please note that certain items cannot be returned due to health and safety reasons. These include [list non-returnable items here, such as food, personal care items, etc.].

3. Return Process

To initiate a return, please contact us at [your contact information]. We require a receipt or proof of purchase to accompany your return.

4. Refunds and Exchanges

After we have received your valid return, we will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted, we will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

5. General

If you do not comply with any of the above conditions, we reserve the right to refuse the return or exchange or to impose different or additional conditions.

Please note that this is a basic template and may not cover all legal requirements for your business. It’s always a good idea to consult with a legal professional or perform extensive research when creating your refund policy.

Making your refund policy visible

You’ve put in the hard work to create a great refund policy, so don’t let it hide in the shadows. It’s like a good book – it doesn’t do much good sitting on a shelf gathering dust. Make it shine in the spotlight.

Put it where your customers can easily find it, maybe in the footer of your website or linked on your product pages. And definitely, make sure it’s there at checkout. It’s all about making life easier for your customers, right?

Keeping your policy fresh

Just like that loaf of bread in your kitchen, your refund policy needs to stay fresh. Your business isn’t static, it’s a living, breathing thing that changes and grows. Maybe you’ve started offering new products, or perhaps laws have changed in your industry.

Whatever the case, make sure your refund policy keeps up. Regular check-ups, just like you’d do with your car, can help keep everything running smoothly.

Stick to your promises

Now, this might be the most important part. You’ve got a shiny refund policy, it’s easy to find, and it’s as fresh as a daisy. But it won’t mean much if you don’t stick to it. Imagine promising a friend you’ll be there for their big day and then not showing up.

It’s the same with your refund policy. If you promise hassle-free refunds, make sure you deliver. It’s about building trust with your customers, and we all know trust is the foundation of any great relationship.

Remember, your refund policy isn’t just a piece of legal document. It’s a promise to your customers and a reflection of your business. So, let it shine, keep it fresh, and always, always walk the talk.


Why is it so important to have a refund policy on my Shopify store?

It’s incredibly important to have a refund policy on your Shopify store because every store undoubtedly encounters refunds of some sort at some point, and understanding the impact of affiliate marketing on refund policies can help you prepare.

What should a refund policy include?

A refund should, first of all, include a customer guarantee. After including any guarantee for your customers, you should include terms regarding accepting and refusing returns, such as a return period, what the conditions are for a refund to occur, and how you process a refund for any customers.


Creating a refund policy for your Shopify store helps set customer expectations and can protect you legally. Following the steps above, you can easily add a refund policy to your store and update it as needed.

And if you need any help creating or implementing a refund policy for your Shopify store, reach out to the Support team for assistance, or check out these additional resources for managing your Shopify store.

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Jason Clarke

Building Shopify stores for 8 years. Built 2 Shopify apps. Crazy about marketing and SEO.

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