How to Add a Refund Policy to Your Shopify Store


Ensuring your customers are satisfied with their purchase is crucial to the success of any business, especially eCommerce businesses, and Shopify is no exception. By adding a clear and concise refund policy to your store, you can set expectations for your customers and protect yourself from potential legal issues. But how do you add a refund policy to your Shopify store?

To add a refund policy to your Shopify store, go to the ‘Policies’ section in your settings. You can use one of Shopify’s pre-made templates or create your own custom policy. After writing or editing your policy, click ‘Save’ to take it live on your store.

This post will show you how to quickly and easily add a refund policy to your Shopify store. Read on for insights into the tips and tricks for creating a successful refund policy.

1. Log into your Shopify account

The first step in adding a refund policy to your Shopify store is logging into your account. Here are the steps for logging into your Shopify account:

  1. Go to the Shopify website and click ‘Log in‘.
  2. Enter the email address you used to create your account.
  3. Enter your password.
  4. Follow the prompts to log in or reset your password if needed.
log into shopify

2. Access your stores’ policies settings

Once you have logged into your account, follow these steps:

  1. Go to the ‘Settings‘ tab on the left-hand side of the dashboard.
  2. From there, click on the ‘Policies‘ section. You’ll find a list of pre-made policy templates, including a refund policy.

3. Click the “Create from template” button or create your own refund policy template

A premade refund policy template is a quick and easy way to add a refund policy to your store. Here’s how to do that:

  1. On the policies page, find the ‘Refund‘ section.
  2. Click on “Create from template” in the Refund section.

A new template will be created by Shopify, which is customisable to suit your store.

create from template

4. Review your policy to avoid errors

After you’ve filled out the template, review your policy to ensure everything is correct. Here are a few tips for reviewing your policy:

  • Double-check the wording and language of your policy: ensure it’s straightforward to understand for customers.
  • Ensure your policy aligns with legal requirements or regulations in your industry or location.
  • Ensure your policy is updated with any recent changes in your store, such as new payment methods or shipping options.
shopify refund policy template

5. Save your policy and update it regularly

Once you have reviewed and edited your policy, click ‘Save‘ to make it live on your store. The policy will now be visible on the checkout page and any order confirmations.

Remember: It’s essential to review and update your refund policy regularly as needed. That ensures your customers have access to the most current and accurate information.


Why is it so important to have a refund policy on my Shopify store?

It’s incredibly important to have a refund policy on your Shopify store because every store undoubtedly encounters refunds of some sort at some point, and having a refund policy in place protects you, the store owner, from any unlawful exploitation that could happen if there wasn’t a refund policy in place.

What should a refund policy include?

A refund should, first of all, include a customer guarantee. After including any guarantee for your customers, you should include terms regarding accepting and refusing returns, such as a return period, what the conditions are for a refund to occur and how you process a refund for any customers.


Creating a refund policy for your Shopify store helps set customer expectations and can protect you legally. Following the steps above, you can easily add a refund policy to your store and update it as needed.

And if you need any help creating or implementing a refund policy for your Shopify store, reach out to the Support team for assistance. Happy selling!

Jason Clarke

Jason Clarke

Building Shopify stores for 8 years. Built 2 Shopify apps. Crazy about marketing and SEO.

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