How to View Payouts in Shopify Payments

How To View & Understand Payouts on Shopify Payments

Businesses use Shopify Payments in their stores because setting up and accepting customer payments is easy. If you also use this on your website, you might wonder how to see when you’ll get paid. 

Payouts on Shopify Payments are visible under the payments section, located in the Settings menu. It shows all the payments related to your Shopify store. There are three statuses of payments – failed, in transit, and paid. 

Here’s a simple guide to show you how to view payouts when you use Shopify Payments. It also covers three payment statuses and what they mean.

If you’re looking for a broader guide on using different aspects of Shopify, visit our complete Shopify guide to find the resources you may need.

Understanding Payouts in Shopify

Shopify Payments transfers funds to the bank account you have entered on the Payment Provider page in your Shopify admin. These transfers occur according to a payout schedule. The payout schedule depends on the region your store is located in.

Here’s a general idea of how the payout schedule works:

  • United States: Funds from orders placed on Monday are generally available in your bank account by Wednesday, and funds from orders placed on Friday are generally available in your bank account by Tuesday. So, it typically takes two business days for funds to reach your bank account.
  • Canada, United Kingdom, and Australia: Funds from orders placed on Monday are generally available in your bank account by Tuesday, and funds from orders placed on Friday are generally available in your bank account by Monday. So, it typically takes one business day for funds to reach your bank account.
  • All other countries: Funds from orders are generally available in your bank account seven business days after they have been captured.

Please note that these are general guidelines, and actual payout times may vary depending on your bank. Also, weekends and bank holidays can affect when you actually receive your funds.

Your first payouts on Shopify might take a little longer than the normal schedule because Shopify needs to verify your account. After your first payout, your funds are transferred according to the regular schedule.

You can view your upcoming payout balance and payout schedule directly from your Shopify admin by going to “Settings” > “Payments” > “View Payouts“.

Remember, it’s always a good idea to check Shopify’s official documentation or contact Shopify support for the most accurate and up-to-date information.

Steps to view payouts in Shopify Payments

Below are four steps you need to follow to see payouts if you’re using Shopify Payments.

  1. Go to the “Shopify” admin dashboard page.
  2. From the sidebar on the left, select “Settings“.
  3. On the “Settings” page, click “Payments” from the left sidebar.
  4. Under “Shopify Payments“, you’ll find “View Payouts“. Select it.

Now, you’ll get an overview of all the payouts from your Shopify store.

View payouts on Shopify option

Payout Status

When you look at your payouts on Shopify, you’ll see one of the following statuses.

  • FailedThe payment didn’t go through. As a result, you didn’t receive the amount. 
  • In Transit Shopify is processing the payment. You’ll receive it when the platform completes this process.
  • PaidShopify completed processing the payment. You’ll have to wait for your bank to clear the amount from their end. 

What Should You Do if Your Payout Failed?

If one of your payouts didn’t go through, you’ll receive a notification on your Shopify admin dashboard. There will also be an email from Shopify highlighting the failed payment. 

Shopify will give you an apparent reason why the payout didn’t go through. 

Once you rectify the error, select “Retry Payout“. 

If you continue to see “Payout Failed” despite correcting the issue from your side, contact Shopify Support using Live Chat, email, phone, or the Shopify community. 

Visit Shopify Help Center and scroll to the bottom until you see the Contact Shopify support button.  You need to log in to your account and select the store. Click on Money and select the appropriate subtopic depending on the current problem you’re facing. 

View Payouts Using Third-Party Payment Gateways

If you’re using third-party payment gateways like Apple Pay, Google Pay, or PayPal, the process of viewing your payouts is a bit different. Shopify Payments won’t be handling your transactions in this case, so you won’t see your payout information in your Shopify admin.

Instead, these third-party gateways handle the transactions and the subsequent payouts. Each of these services has its own system and schedule for processing payments and transferring funds to your bank account.

Let’s break it down:

  • Apple Pay: When a customer pays using Apple Pay, the transaction is processed through the payment gateway that you’ve set up in your Shopify admin. So, to view payouts or transaction details, you’ll need to log into your account with that payment gateway.
  • Google Pay: Similar to Apple Pay, Google Pay transactions are processed through your chosen payment gateway. You’ll need to check your account with that payment gateway to see your payouts.
  • PayPal: When you use PayPal as your payment gateway, all transaction details and payouts are handled directly through your PayPal account. You can log into your PayPal account to view transaction details, manage disputes, and see when payouts will be transferred to your bank account.

Remember, each of these services has its own payout schedule and may have different processing times or fees. It’s important to familiarize yourself with the terms and conditions of your chosen payment gateway to understand when and how you’ll receive your payouts.

Also, keep in mind that any issues or inquiries related to payouts via these payment gateways should be directed to the customer support of the respective payment gateway, as Shopify won’t have access to these details.

Final Thoughts

Running an online store involves a lot of moving parts, and understanding your payouts on Shopify is a crucial aspect of managing your business. Whether you’re using Shopify Payments or a third-party payment gateway, it’s important to know when and how you’ll receive your funds.

With Shopify Payments, you can manage and track your payouts directly from your Shopify admin. The platform provides a clear view of your payout status, whether it’s failed, in transit, or paid, and offers a straightforward way to address any issues that might arise.

If you’re using third-party payment gateways like Apple Pay, Google Pay, or PayPal, remember that each service has its own system for processing payments and transferring funds. Be sure to familiarize yourself with their specific terms and conditions, payout schedules, and support resources.

Ultimately, the goal is to ensure a smooth payment process for your customers and a clear understanding of your payouts. This way, you can focus more on growing your business and less on the logistics of payments.

And remember, whether you’re just starting out or you’re an established online merchant, Shopify’s support resources and community are there to help you navigate any challenges you might face. So don’t hesitate to reach out if you need assistance.

Running an online store is a journey, and understanding your payouts on Shopify is just one step along the way. Here’s to your success!

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