How to Disable SMS Notifications for Customers in Shopify

disable sms notifications shopify

Few things are more annoying than a constant stream of text messages or SMS notifications. If you’re worried about irritating customers or users with a bombardment of text messages asking about their orders, you can disable these notifications for them.

All you need to do is change a few settings, and we’ll show you how.

Disable SMS notifications for customers in Shopify

1. Go to Settings > Checkout

In your Shopify admin, you will see “Settings” in the bottom-left of your window.


Next, click on “Checkout“.

checkout setting

2. Enable “Email” under “Customer contact method”

Uncheck “Phone number or email” and check “Email”.

  1. Go to “Settings” > “Checkout”.
  2. Go to “Customer contact method”.
  3. Uncheck “Phone number or email” and check “Email”.

How to ask/not ask customers for consent for SMS marketing

  1. Go to “Settings
  2. Go to “Notifications
  3. Scroll down to the “Marketing” section and adjust “SMS subscription
sms marketing consent


Disabling SMS notifications for your customers on your Shopify store is a great way to improve customer satisfaction and avoid annoying your customers. If you want to learn more, check out Shopify’s SMS guide.

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Jason Clarke

Building Shopify stores for 8 years. Built 2 Shopify apps. Crazy about marketing and SEO.

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